Communications

Improving the Quality of Experience for Critical Apps

We’ve all been there: You’re in the middle of a virtual meeting, and all of a sudden the audio gets choppy or — even worse — you’re dropped from the meeting entirely. It usually takes a minute for you to regain your bearings, reconnect to the meeting and try to dive back into the discussion…. Read more »

Your Guide to Understanding State and Local Government

Every January, the President of the United States makes the 1.5-mile journey from the White House to the Capitol Building to address the three branches of government and the public through the annual State of the Union speech. For more than 200 years, presidents from George Washington to Barack Obama have taken the opportunity to… Read more »

14 Ways Going Paperless Transforms Accounts Payable

Accounts payable professionals play an important role in government. But too often, the volume of invoices, manual processing, and duplicate data entry result in missed discounts, late-payments and inaccurate accruals, costing government much-needed staff time and budget. With OnBase document management, or enterprise content management (ECM), government can automate processes throughout accounts payable departments. Below… Read more »

Telehealth: Save Lives, Cut Costs & Deliver Better Care

Doctors are using iPads to record information instead of scribbling notes on a paper pad. Nurses are browsing through electronic medical records instead of file drawers. Hospitals are adopting the cloud to store patient data so that it’s accessible to care providers anytime, anywhere. The entire field of health care has been completely transformed by… Read more »

GIS: A Platform for Enhancing Policy and Civic Engagement

Elected officials face the constant challenge of describing complex and intricate policies to constituents. In turn, constituents want to know answers to important questions, such as: how is a policy going to affect our community? How is legislation helping to bring economic development to our district? Has funding been used wisely? For the myriad of… Read more »

How Cloud Computing is Powering the Agency of the Future

Today engineering feats the Romans could only dream of result in new types of highways – digital ones. You can now transport information, computing power, tools and services quickly and efficiently, radi­cally changing the way your agency does business. Powering this digital highway is the cloud, and it is reimagining the way your organization operates.

Transforming Your Agency With Big Data

Through qualitative and quantitative analysis, this report will highlight the common challenges, best practices and pertinent issues surrounding big data. Transforming Your Agency Through Big Data includes a survey from 215 public sector professionals, and interviews with government and industry thought leaders.

The Social Media Experiment: Elements of Excellence

A few weeks ago, we asked, “Have any government social media activities led to really obvious results?” As you browse the guide below, we hope you’ll quickly learn that the answer is “yes.” This guide highlights bright spots of social media experimentation in government – activities that have led to clear outcomes and mission-related impact… Read more »

How Telework Makes Better Bosses and Top-Notch Teams

I’ve learned a lot over the last seven years as a full-time teleworking employee – both as a manager and as a member of geographically-dispersed project teams. One of the biggest lessons is that telework forces both managers and team members to hone their communication skills and think more intentionally about the way they get… Read more »

ArcGIS as a Platform: Interview with Esri President

Recently, I had the opportunity to interview Jack Dangermond, Esri President. We discussed how GIS is transforming how the public sector arrives at decisions, and the power behind spatial data. You can view the report below, or download a PDF. Below I have included the executive summary of the report and report highlights.

Identifying the Promise of GIS for Government

Today, GovLoop is announcing the release of our latest report, Identifying the Promise of GIS for Government. The GovLoop report focuses on best practices, case studies and identifies innovative uses of GIS technology in government. Also, be sure to visit the guide landing page for upcoming posts, and quick access to many GIS resources that… Read more »

3 Keys to Big Data: Quick Wins, Clear Scope, Communicate

For centuries, government organizations have been collecting data from a variety of sources, and using the collected data to inform their decision-making. With the boom in non-traditional forms of data such as social media, video, digital photographs and email, government agencies are now challenged how to best collect, manage, and drive decisions from data. Today,… Read more »

PVA Kids Day Video Recap

Last month, I shared my experiences at the Paralyzed Veterans of America (PVA) “Kids Day” event. The event was a wonderful and inspiring event to attend. Kids Day is an annual special event that is part of the National Veterans Wheelchair Games. Each year a day is set aside to introduce children with disabilities to… Read more »

Re-Imagining Customer Service in Government

GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community. Customer service is a core function of government. With government customers having heightened expectations of the level… Read more »

State of Government Government Communications

Government communications professionals have always felt the pressures of publishing public news and information as quickly as possible. With the boom in social media, communications has become an even more critical function of government. Public relations officers are now faced with an expectation of being open 24/7/365 to deliver real-time information to citizens. As more… Read more »

How to Find, Land, Keep and Leap in Your Government Career

You may have taken your first government job just to get some experience, and now feel like you are being under utilized at your agency. Maybe you knew the hiring manager well or they were well respected in government, and you wanted to use that connection to help elevate your career. Once you are at… Read more »

12 Commandments for Government Employees on Twitter

For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buck – usually at your expense. This… Read more »

How to Create Great Government Customer Service

GovLoop has partnered with RightNow to produce a variety of resources to help you and your organization excel in customer service. Excelling in customer service is no easy task, and with resources like the GovLoop/RightNow Excelling with Customer Service Guide, the Customer Service Hub and the infographic below, GovLoop and RightNow will help you master… Read more »

Excelling with Customer Service

GovLoop, in partnership with RightNow, is excited to release the “Excelling with Customer Service” Guide. How is your agency doing as it prepares its Customer Service Plan in response to President Obama’s Customer Service Executive Order? As the October 27 deadline for submission stands just one month away, GovLoop has created the guide below. It’s… Read more »

Taking Your Group to the Next Level: The New and Improved GovLoop Groups Guide

As many of you have probably already realized, joining groups here on GovLoop is one of the best ways to make connections, learn best practices, and get real time answers to challenges. No matter where you work, your area of expertise, or your hobbies, there is a group for you, as well as an awesome… Read more »

How Many Open Government Projects Are There?

We’ve got a great Open Gov story (and tool) for you! Last year, former Deputy CTO for Open Government Beth Noveck reached out to GovLoop Founder Steve Ressler about leveraging the energy of community members to complete a gargantuan task: read through all of the Open Government Plans and compile a list of the hundreds… Read more »

Getting Started with Social Media in Your City

Greetings GovLoopers! As you can tell, we try not to sit around too much over here at the GovLoop ranch – always hustling to bring you an incredible community experience and resources that make your life on the job easier. So we’ve been talking about putting together a series of guides for several months. In… Read more »