Bouncing Back: How Your Agency Can Handle Disruption and Embrace Resilience
If your agency needs to fortify its resilience, this guide can launch its journey toward lasting durability.
Best Government Training Resources to Meet Gov’s In-Demand Skills
It’s probably safe to assume that most of us have heard the old “practice makes perfect” adage at least once in our lives. The formula is simple: work hard, work often and you’ll dominate — eventually. We bought into this concept. We believed, we did, we conquered — or at least tried to. But thenRead… Read more »
Federal Law Enforcement: Enhanced Intelligence and Faster Decisions
A step-by-step guide for federal law enforcement agencies to build and implement a modern operations platform.
Fostering True Collaboration in Government
The future of government lies in collaboration. But in order to foster true collaboration, many agencies will have to reimagine the culture of government, while also investing in new processes and tools. This guide will help you start working towards effective collaboration at your agency.
Your Guide to Understanding State and Local Government
Every January, the President of the United States makes the 1.5-mile journey from the White House to the Capitol Building to address the three branches of government and the public through the annual State of the Union speech. For more than 200 years, presidents from George Washington to Barack Obama have taken the opportunity toRead… Read more »
30 Government Innovations That Mattered in 2015
In this annual end-of-year list issue, GovLoop analyzed the best public-sector innovations across 10 categories.
The Government’s Guide to Using Facebook
Simply having a Facebook Page and posting to it occasionally is no longer enough to create a robust social media presence. You must be smart, strategic and ever more creative in order to gain the attention of your audience and reach the right people in your community. GovLoop and Facebook have partnered to create thisRead… Read more »
How Cloud Computing is Powering the Agency of the Future
Today engineering feats the Romans could only dream of result in new types of highways – digital ones. You can now transport information, computing power, tools and services quickly and efficiently, radically changing the way your agency does business. Powering this digital highway is the cloud, and it is reimagining the way your organization operates.
The Customer Service Playbook for Government: Your Winning Game Plan
We’ve all heard the classic case studies in the private and public sectors where organizations get customer service right. While the statistics and stories are helpful, what you really need is a game plan – a “playbook” – that takes you step-by-step through the process of designing, executing and evaluating a world-class program.
The Mapping Revolution: Incorporating Geographic Information Systems in Government
Our latest guide, The Mapping Revolution: Incorporating Geographic Information Systems in Government, features case studies and best practices from the Census Bureau, Geoplatform.gov and United States Department of Agriculture and insights from Esri President, Jack Dangermond.
Transforming Your Agency With Big Data
Through qualitative and quantitative analysis, this report will highlight the common challenges, best practices and pertinent issues surrounding big data. Transforming Your Agency Through Big Data includes a survey from 215 public sector professionals, and interviews with government and industry thought leaders.
Innovating at the Point of Citizen Engagement
In this guide, we share 7 examples where government is improving access to services and information along the spectrum of citizen engagement: ‘must do’, ‘should do’ and ‘can do’ moments.
The Social Media Experiment: Elements of Excellence
A few weeks ago, we asked, “Have any government social media activities led to really obvious results?” As you browse the guide below, we hope you’ll quickly learn that the answer is “yes.” This guide highlights bright spots of social media experimentation in government – activities that have led to clear outcomes and mission-related impact… Read more »
Identifying the Promise of GIS for Government
Today, GovLoop is announcing the release of our latest report, Identifying the Promise of GIS for Government. The GovLoop report focuses on best practices, case studies and identifies innovative uses of GIS technology in government. Also, be sure to visit the guide landing page for upcoming posts, and quick access to many GIS resources thatRead… Read more »
Re-Imagining Customer Service in Government
GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community. Customer service is a core function of government. With government customers having heightened expectations of the levelRead… Read more »
State of Government Government Communications
Government communications professionals have always felt the pressures of publishing public news and information as quickly as possible. With the boom in social media, communications has become an even more critical function of government. Public relations officers are now faced with an expectation of being open 24/7/365 to deliver real-time information to citizens. As moreRead… Read more »
How to Find, Land, Keep and Leap in Your Government Career
You may have taken your first government job just to get some experience, and now feel like you are being under utilized at your agency. Maybe you knew the hiring manager well or they were well respected in government, and you wanted to use that connection to help elevate your career. Once you are atRead… Read more »
12 Commandments for Government Employees on Twitter
For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buck – usually at your expense. ThisRead… Read more »
Excelling with Customer Service
GovLoop, in partnership with RightNow, is excited to release the “Excelling with Customer Service” Guide. How is your agency doing as it prepares its Customer Service Plan in response to President Obama’s Customer Service Executive Order? As the October 27 deadline for submission stands just one month away, GovLoop has created the guide below. It’sRead… Read more »
Taking Your Group to the Next Level: The New and Improved GovLoop Groups Guide
As many of you have probably already realized, joining groups here on GovLoop is one of the best ways to make connections, learn best practices, and get real time answers to challenges. No matter where you work, your area of expertise, or your hobbies, there is a group for you, as well as an awesomeRead… Read more »
Getting Started with Social Media in Your City
Greetings GovLoopers! As you can tell, we try not to sit around too much over here at the GovLoop ranch – always hustling to bring you an incredible community experience and resources that make your life on the job easier. So we’ve been talking about putting together a series of guides for several months. InRead… Read more »