Help Your Employees Get Their Mojo Back
As discouraging as it can be, if you are working with a demotivated employee, there are ways to get that person engaged once again.
Posts Tagged: Engagement
Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
Meeting Emotional Needs to Optimize Agency Outcomes
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Is Your Office Ready for the Post-COVID Crowds?
Just because people will be back, doesn’t mean they’ll be ready to sacrifice any of the speed or convenience to which they’ve grown accustomed. People now expect a certain level of service — and there’s plenty of technology available to make it happen.
How Utah County Used GIS to Help Ensure a Smooth Election
The second-largest county in Utah, Utah County, transformed its outdated election processes into a location-enabled system suited for modern-day elections.
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
How NIH Implemented a Culture Change Using Data and Feedback
The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) developed a strategy to implement changes based on findings from the Federal Employee Viewpoint Survey.
The Government Workforce Says It’s Looking Forward to Working With AI
AI is coming, and it’s time to put the employee at the center of the planning.
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
Employees May Not Love Their Work, But They Can Still Be Engaged: 4 Categories of Work Experience
The hope is that through implementing a healthy engagement plan, even those who don’t love their job will be engaged—committed to putting forth effort to meet the company’s goals.