Can You Engage in 8 Seconds?
In eight governments are attempting to engage, inform and connect with citizens. So it’s not surprising that figuring out how to utilize those eight seconds is imperative for success.
Posts Tagged: citizen engagement
Paradigm Shift: Engaging Citizens as Customers
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.
How Can Government Agencies Express Grief Over Celebrity Deaths?
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
Increasing Engagement Through Your Digital Presence
As citizens demand greater engagement with their government, agencies are working to improve their digital presence to provide a citizen-centric experience. In Tuesday’s webinar, state and local government leaders and industry experts talked about the successful digital strategies employed by Louisville and the state of New York.
When Do You Bring Citizens Into Continuous Improvement Initiatives?
When do you involve the crowd: In the beginning or end of the change process? Texas HHS involves two different crowds at both ends.
7 Tools for Boosting Voter Engagement
Here are a variety of tools your agency or organization can use to increase voter engagement.
Snapchat for Government: The Basics
The White House wasn’t the first and certainly won’t be the last government agency to join Snapchat. What do agencies need to know about snapping about public service?
When Does Digital Engagement Lead to Government Responsiveness?
Results of a new study about projecting citizen voices to improve public service delivery.
Illinois Makes the Business Case for Customer Service
Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
Thank You for Your Service and Dedication
As you celebrate this Thanksgiving Day take a moment to appreciate what we do possess and our influence in the world at large.