The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
By taking traditional marketing concepts into account – like R.O.I. and advertising – government agencies and the communities they serve can benefit from real investment in dollars and attention.
Without leadership’s proactive, strategic support and guidance, any tech investment into knowledge-sharing will amount to very little. Fortunately, this needed support is taking hold here within the corridors of the Nation’s Capital.
Cognitive computing is not just a change; it is the dawn of the next era of computing. It capitalizes on the latest technological advancements, a computer system that learns from its environment, while providing solutions to some of the biggest challenges that government faces by providing insights not available until now.
Here are a variety of tools your agency or organization can use to increase voter engagement.
Government organizations are at a crossroads between greater demands for services and increasing obstacles to providing those services. In a recent executive report based on a survey of 100 government executives across the globe, IBM proposed that cognitive computing is the answer to some of the challenges that government organizations face. The principle behind cognitiveRead… Read more »
Work-life effectiveness means something different to each individual. Define what it means to you.
This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here. Teens and young adults are often accused of being addicted to their phones, but they are not alone: 90 percent of Americans own a mobile device with text messaging capabilities. And more than 60 percent own aRead… Read more »
Successful government websites are consistent, accessible, and current. Surprisingly though, many sites lag far behind today’s communications standards, missing the most important goal: serve the public well.